Reused kitchenware | Locally made products | Proudly vegan

Consignment and Vendors

Our Give + Sell program is being replaced with a new Consignment and Vendor offering.

This beta program lets us test and refine our new consignment and vendor offering with a small group of approved partners before opening it to all customers.

We’re excited to work with individual consignors and small business vendors to give great kitchen goods a second life and carry amazing local products. Our new program is designed to be simple, transparent, and fair, with clear terms for pricing, payouts, and unsold items.

How our consignment and vendor program works

Consignment is open to individuals, organizations, and businesses that want to sell batches of used items. This encompasses kitchenware from private residences, offices, and restaurants. So if you’re moving houses or closing down a café, we can help you clear out items quickly.

Selling as a vendor is only open to small business who are suppliers of approved handmade or reused goods.

The processes of selling as a consignor and vendor are very similar, with some slight differences in listing and payout terms.

We accept kitchenware, cookware, tableware, small appliances, and related items that are in clean, good, working, and display-ready condition. All items are carefully inspected when received. For used appliances, we test them to make sure they are functional and appropriate for resale.

Items that meet our standards may be listed for sale in our physical store, online shop, and other marketplaces such as eBay. We reserve the right to accept only items that fit our current inventory needs and quality standards.

The benefits of working with us

We take care of the logistics so reselling is as easy as possible:

  • Schedule item pickup or dropoff - whatever is most convenient for you
  • Carefully inspect and test all items, including appliances. We can also clean dirty items for an adjusted revenue share.
  • Research and price items to sell
  • Manage listings on multiple marketplaces: online store, eBay, Mercari, Poshmark, Grailed, and DePop
  • Store and display items
  • Manage marketing and promotions
  • Process sales
  • Package, deliver, and mail orders
  • Manage delivery issues and customer returns
  • Fair commission rates
  • Wholesale vendors have access to a nationwide customer base beyond Pittsburgh.
  • Environmental and social benefits: used items will be cared for and reused, not sent to a landfill!

Sign up

Sign up to be a beta customer in our new consignment and vendor program and receive special revenue rates on your first batch of approved items. 

PLEASE READ THROUGH THE DETAILS BELOW before signing up.

Details

Booking and intake

We will send approved beta testers a link to create an account in our consignment portal. From there you can upload items and book an appointment for pickup or drop off. 

Your booking will be confirmed only after we review your items, determine whether they are a fit for our program, and confirm the applicable commission terms.

Item condition and acceptance

All accepted items are eligible for both resale and free transfer.

Please refer to our updated accepted product list for the current list of items we accept. Item approval is always subject to final inspection.

We inspect all items carefully before listing them. If we receive an item and determine that it cannot be sold, we will let you know and give you the option to pick it up. If you prefer, we can also donate the item on your behalf.

We are not able to list items that are damaged or dirtied beyond resale, unsafe, incomplete, or not suitable for our store or resale channels.

Appointments and intake limits

Appointments are required for both pickup and drop-off. We do not require a minimum or maximum number of items per intake, but appointments are limited to one per week.

Items will not be accepted at drop-off unless they have first been entered into our consignment portal.

Commission rates

Our commission structure depends on the type of seller and how items are received. We’ll confirm the applicable commission split when your items are accepted.

Consignors

Our baseline commission split is 50/50 (customer/Spoons) when items are dropped off cleaned and submitted using our basic intake form.

Small Business Vendors

Our baseline commission split is 60/40 (vendor/Spoons). There is some flexibility with this number depending on the item type, value, and quantity.

Incentives

First batch incentive for beta customers

Receive an additional 15% revenue share for your first batch of items for both beta vendors and consignors. This is a limited time offering to compensate for any adjustments or hiccups as we implement this new reselling program.

Gift card / Store Credit incentive

Vendors and consignors can receive an additional 10% revenue share for accepting payment in the form of a gift card or store credit.

Service Fees and Revenue Share Adjustments

25% of the shared revenue (consignment only - 25/75 split customer/Spoons):

  • We pick up the items from your residence or business. Items are prepared for pickup according to the individual terms finalized during the item intake process.
    • For example, we will accept dirty items that require significant cleaning beyond a quick spray-and-wipe but ONLY if approved in advance.
  • We upload items into the Circle-Hand consignment portal on your behalf.
  • We make simple repairs, such as replacing worn hardware.
  • We handle all other aspects of the listing, sale, and delivery process.

Appointment and Disposal Fees

Pickup ($25) | Drop off ($10)

These fees are ONLY implemented using Stripe payment to help us recover lost time and travel costs if we arrive at an appointment and are unable to pick up items for the following reasons:

  • No-show: a consignor or vendor is not present or prepared for their scheduled appointment and has not rescheduled or given advance notice (up to 24 hours before appointment time).
  • Not-as-expected: This is for instances where the majority of items were grossly misrepresented when uploaded to our consignment portal and are not in sellable condition. For example, if we accepted items on the condition of them being clean but received them in significantly dirty or broken condition, or not packed.

Disposal fees: prices vary

Reimburse any disposal fees we have to pay to properly dispose of damaged or nonworking items that have no value and are hazardous, such as e-waste. We will notify you if we need to charge a disposal fee and give you 48 hours to pick up the item if you prefer. 

Payout terms

Items are listed for up to 90 days across our physical store, online shop, and other marketplaces we use to sell inventory.

If an item sells, payouts are made up to 45 days after the sale for both vendors and consignors.

We use a 45-day payout window to help protect against returns. Since our return policy is 30 days, this gives us time to process any eligible return before payout is issued.

The following payouts may be issued, depending on the agreement and available options at the time of payout:

  • Zelle
  • Venmo
  • PayPal
  • Bank transfer
  • Store credit (+10% revenue share incentive)

Unsold-item policy

At the end of the 90-day selling period, unsold items may be handled in one of the following ways:

  • Pick up the item(s) by a specified date.
  • Authorize us to donate the item(s) on your behalf.

If an item does not sell within the listing period, we will notify you and implement your chosen next step. If unsold items are not picked up within 14 days without advance approval, we may them donate to a nonprofit, redistribute, or upcycle them subject to the terms of our agreement.

Questions

For questions or issues, contact us at info@spoonskitchenexchange.com.