Spoons is now offering B2B bulk purchasing for small business and nonprofit clients. Whether you’re a new restaurant looking to reduce startup costs or a nonprofit office that needs to upgrade the break room on a budget, we can help you save money and reduce waste.
FAQ
How do you ensure the quality and safety of used kitchenware for commercial use? Are there any health or sanitation concerns we should be aware of?
- We focus on sourcing high-quality, durable products that are functional and in great working condition.
- We fully clean and refurbish items, but always advise that customers wash and sanitize their purchases even with new items in the box!
- We also thoroughly inspect all items before resale.
- The majority of our inventory is easy to disassemble and clean by hand or in a dishwasher. We do not sell large appliances, such as full-size refrigerators or ovens, that can be harder to clean thoroughly and inspect for safety issues.
What kind of warranty or guarantee do you offer on bulk purchases, especially considering these are used items?
- All purchases have a 30-day return policy However, we still want to hear from our customers if they experience issues beyond that date so we can potentially help them troubleshoot.
Can you provide more details on your pricing structure for B2B clients? How much can we expect to save compared to buying new equipment?
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- Clients can generally expect to save 30-60% on average. This can depend on the type of products or equipment that are being sourced, expected turnaround time, and volume of ordered units.
How extensive is your inventory?
- Our online store only shows a portion of our full inventory offering.
- You can see our full inventory list here.
Can you consistently meet the demands of multiple businesses, especially during peak seasons?
- We are taking on only a small number of B2B clients (1-3) to ensure that our B2B program sustainably scales and every client gets the full attention they deserve.
Do you offer any customization or matching services for businesses looking to maintain a specific aesthetic?
- We source items from all eras, from antique to contemporary. Being located in Pittsburgh gives us access to a wealth of options for finding unique items that fit your desired look.
What's your turnaround time for large orders? How quickly can you source and deliver items if we need them urgently?
- Our turnaround time for large orders can vary depending on the specific items requested and current inventory levels. However, we strive to provide efficient service while maintaining our commitment to quality. Here's what you can typically expect:
- Standard orders: For most large orders, we aim to process, pack, and ship within 3-5 business days.
- Custom sourcing: If you need items we don't currently have in stock, our sourcing time can range from 1-3 weeks, depending on the rarity and quantity of the items.
How do you handle returns or exchanges for bulk purchases if the items don't meet our expectations?
- Clear communication: We provide a detailed, easy-to-understand return policy specifically for B2B bulk purchases, outlining the process and conditions for returns.
- Flexible timeframe: For bulk purchases, we offer a reasonable return window, typically 30 days.
- Quality assurance: We implement a thorough inspection process before shipping bulk orders to minimize the likelihood of unsatisfactory items.
- Dedicated support: We ensure personalized attention and quick resolution of any issues.
- Multiple return options: We offer both drop-off and pickup return options for convenience, potentially including prepaid shipping labels for qualifying returns.
- Partial returns: We allow customers to return only the unsatisfactory items from a bulk purchase, rather than requiring the entire order to be returned.
- Fair restocking fees: If applicable, we clearly communicate any restocking fees upfront, with exceptions for defective products or errors on our part.
- Flexible refund options: We offer various refund methods, such as store credit, exchanges, or refunds to the original payment method, depending on the customer's preference.
Are there any minimum order quantities or long-term commitments required for the B2B program?
- We do not have minimum order quantities or require long-term contracts to participate in our B2B program.
Ready to get started? Contact us at info@spoonskitchenexchange.com or at (412)-206-9272.